FAQ

TΔ is Slow fashion. We CHOOSE to act in fashion, using the productive means called Slow Fashion since the beginning of the brand. It is easier to be sustainable on a small scale, especially in a socio-economic environment where human value is important to us.We do not keep stocks, we produce a grid of each model and with each new order, the size of the model purchased is sewn. We keep a few meters of fabrics and accessories. Turns and moves, we use fabrics from old collections in new creations, this is Up Ciclyng and so we continue, consciously and with respect for the entire chain.Our fabrics are the most sustainable possible: Cotton, Linen, Pet Mesh, Defribated Cotton, Biodegradable Polyamide, Modal, Fabrics with UV 50 protection. We don't always manage to keep the same raw material. If in one collection we work with a supplier base, in another it may unfortunately no longer exist.Suppliers have given up manufacturing eco bases, due to the low demand and high investments. It's unbelievable, but yes! Is happening.You, the customer, play a fundamental role when consuming a sustainable product, the decision-making power is yours, not the large suppliers of fabrics and other raw materials.

If you want to understand more about this movement, follow articles on the e-Cycle website here: https://bit.ly/2BtGG84'.

Yes, we do, as long as the order is not ready for delivery, as we do not have huge stocks and the development of the product is awaited.

Buyers contact viva@tastudios.eco.br

Yes. We make tailor-made products and the service is done outside the online store, to ensure the humanization of the entire process. The same forms of payment as in the online store are accepted, in this case, either the face-to-face card machine is used, or payment links are sent.

Orders are accepted as long as they are products from the TA Studios collection, current or past. We don't make copies of other designers' creations.

Tailored: Values are about 30% more. Up to 2 settings are provided.

Orders: If there are still raw materials with values similar to those previously ordered, the value is the same as the products sold in the online store. In the case of raw material, replacement or new, the values comply with the updated cost values.

Yes, we make any size.

TΔ Studios takes your security seriously:· We do not disclose personal data to other institutions under any circumstances, except in compliance with orders issued by public authorities.· All your information that passes through our system, from your personal password to your credit card data, is encoded. Operations are encrypted and therefore cannot be read or altered by third parties.· Our protection system during internet transactions is the same used by the main financial institutions. The closed padlock located in the lower corner of the screen is your guarantee that the environment is safe.· When purchasing for the first time at the TΔ online store, you must complete our registration form. In the following times, it will only be necessary to inform your login (email) and password, which will facilitate the completion of your next purchases. Only your registration data will be stored in our system, such as: name, telephone, zip code and date of birth. Your credit card number and any other payment information will not be stored (just check the Purchase Security item).· If you forget your password, enter the login screen and click on “I forgot my password”, enter your registered email and we will send you a link to register a new password.· If you want to know more about our Privacy Policy, contact our Customer Service through the online chat or email viva@tastudios.eco.br

We are, in principle, against spam and junk e-mail and, therefore, your personal information will not be sold or provided to third parties (except in compliance with orders issued by public authorities). Our terms of relationship prohibit spam. If you receive any junk e-mails mentioning our company or one of the services we provide, please contact us with details so that we can begin investigations immediately.

The emails that are received in your inbox are part of the receipt agreement that we have made with you. Or else you signed up for our list, so don't spam it.

Be responsible with us and only unsubscribe if you regret giving up or joining our list.

Within the PagSeguro system, fill in all the requested data without any abbreviation, full name and address with number, complement (if any), neighborhood, city, state and telephone with area code for contact (inform a telephone number that someone can answer in case of confirmation of data by PagSeguro, it can be commercial, but not mobile).We inform you that 3 orders generated and canceled due to non-completion of payment will be reason for your user to unsubscribe from our store.The payment.Payment can be made by credit card, Pag Seguro credits or bank slip.An email will be sent confirming receipt of the order and another confirming payment.

Deposit in Current Account, bank slip and Online Payment (TEF). PIXIn installments (with installments): VISA, MASTERCARD, ELO, DINNERS, AMERICAN EXPRESS, HIPERCARD credit cards, among others.PagSeguro (UOL): learn more at www.pagseguro.com.br

Delivery of the product from the date of purchase is different from the date the product is issued by the post office. Delivery is made by the TΔ store, between 7 to 10 working days from the date of purchase, reserving the right to send the goods by post by mail up to the 10th day.Once the order is completed, the customer will follow the status of her purchase via email, from preparation to shipment. After shipment you will receive the tracking code of your product by the Post Office.

In-store pickup: At the time of purchase, you can opt for this type of receipt, avoiding shipping charges.

In the impossibility of delivery of the goods purchased, in view of the non-existence of the recipient, non-existence or insufficiency of the delivery address as indicated by the buyer, refusal, change of recipient or its non-accessibility. For these reasons, the product will be returned to our Distribution Center, generating a return from TΔ Store, of the values corresponding to the prices of the products.

3.1 Important notes:Note 1: The post office does not schedule delivery times for orders, so it is important that you always have someone responsible for receiving them.Note 2: After 3 unsuccessful delivery attempts, the post office returns it to the sender. In this case, upon receipt, a bonus of the value of the product without shipping will be credited to the customer's account on the website, and he may make a new purchase on the website.Note 3: Shipping will not be refunded.

The TΔ online store reserves the right to suspend or cancel an order, at its sole discretion, in the following situations:· Impossibility of executing the debit corresponding to the purchase;· Inconsistency of data filled in the application. The refund of amounts at the initiative of the Fridoka online store occurs in the following situations:· Impossibility of delivering the goods purchased due to the lack of the delivery address indicated by the customer or access problems reported by the Post Office: in these cases, the product returns to the Distribution Center, and TΔ refunds the value corresponding to the prices of the products, excluding freight costs;· Lack of merchandise purchased at the TΔ online store due to a failure in the integrated inventory and sales system: in this case, the amounts paid to the buyer are refunded, using the same means of payment used for the purchase. Important: If this type of situation occurs, you will be notified in advance.

Delivery of the product from the date of purchase is different from the date the product is issued by the post office. Delivery is made by the TΔ store, between 7 to 10 working days from the date of purchase, reserving the right to send the goods by post by mail up to the 10th day.Once the order is completed, the customer will follow the status of her purchase via email, from preparation to shipment. After shipment you will receive the tracking code of your product by the Post Office.

In-store pickup: At the time of purchase, you can opt for this type of receipt, avoiding shipping charges.

In the impossibility of delivery of the purchased goods, in view of the non-existence of the recipient, non-existence or insufficiency of the delivery address as indicated by the buyer, refusal, change of recipient or its non-accessibility. For these reasons, the product will be returned to our Distribution Center, generating a return from the TΔ Store, of the values corresponding to the prices of the products.

3.1 Important notes:Note 1: The post office does not schedule delivery times for orders, so it is important that you always have someone responsible for receiving them.Note 2: After 3 unsuccessful delivery attempts, the post office returns it to the sender. In this case, upon receipt, a bonus of the value of the product without shipping will be credited to the customer's account on the website, and he may make a new purchase on the website.Note 3: Shipping will not be refunded.